Cancellation Policy for WINNINGKART GLOBAL PRIVATE LIMITED (E-commerce Retail Platform):

Cancellation before Shipment:

If your order has not been shipped yet, you can request cancellation through the following methods:

1. Via 'My Orders' Section:

   • Go to your account Click on 'Orders' Select the order you want to cancel Click 'Order Details'.
   • Click 'Cancel Item,' select the item(s) to cancel, provide the reason, and confirm.
   • Once submitted, your item(s) will be canceled, and the refund process will begin.

2. Via Help Center:

   • Click on 'Have a Concern' 'Write To Us' 'Submit a Request.'
   • Provide order ID details and your cancellation request. Customer support will respond within 24 hours.

3. Via Email or Call:

   • Send an email to support@winningkart.com with your order ID to cancel the order.

Refund Process:

• Cancellation Before Shipment:
  • Refund initiated within 24-48 business hours after the cancellation request.
  • Credit/debit card or net banking refunds take 5 business days.
  • COD refunds not applicable.

Usage of Discount Vouchers or Loyalty Points:

• Discount vouchers are treated as used even if the order is canceled.
• Redeemed loyalty points will be credited back to your account in case of cancellation.

Returns, Replacements, and Refunds:

How to Return an Item:

1. Indian Orders:

   • Initiate return/exchange within 15 days of delivery.
   • Options: Account section, Help Center, or Email.
   • Provide order details, and if approved, the item will be picked up.

2. Items Not Eligible for Return:

   • Damaged due to misuse, without original packaging, tampered serial number, used or altered.
   • Categories like customized products or personal care appliances may have restrictions.

Damaged or Defective Item/Wrong Product:

1. Initiate Return Within 15 Days:

   • Follow steps in 'How to Return an Item.'
   • Provide images of the damaged/defective item.

2. Refund/Replacement Process:

   • Initiated upon receiving products in original packaging.
   • Replacement subject to stock availability.

Free Gift Return:

• The free gift must be returned along with the originally delivered product.

Partial Order Return:

• Return can be created at the item level. Full return required, including complimentary gifts.

Refund Process:

• Refund initiated within 24-48 business hours after receiving and verifying returned products.
• Credit/debit card or net banking refunds may take up to 5 business days.
• COD transactions refunded via bank transfer in 5 business days.
• Option for hassle-free refund through WINNINGKART GLOBAL PRIVATE LIMITED coupons.

Please note that specific rules may apply during special promotions or mega sale periods, as indicated on the promotion banner. For further clarification, contact customer care.